Clinical Research
Effects of project-achieving quality control circle in day surgery nursing optimization model
Xie Haofen, Chen Qiaonv, Zhu Weiwei, Cai Zejun, Li Yiping, Feng Shuai
Published 2019-12-06
Cite as Chin J Mod Nurs, 2019,25(34): 4436-4440. DOI: 10.3760/cma.j.issn.1674-2907.2019.34.007
Abstract
ObjectiveTo explore the effects of project-achieving quality control circle (QCC) in day surgery nursing optimization model so as to provide a theoretical support for hospital day surgery nursing management and process improvement.
MethodsA total of 119 patients with day surgery in April 2018 and 170 in November 2018 at Ningbo First Hospital of Zhejiang Province were selected as subjects. This study developed activities based on the QCC activity theme of "Construction of Day Surgery Nursing Management Model by Various Measures", plan-do-check-action (PDCA) cycle and 10 steps of project-achieving QCC. Before and after optimizing process, the field follow-up for patients was carried out by telephone follow-up and questionnaire investigation, and tangible results (satisfaction of pre-hospital service, completion rate of follow-up, score of patients' continuous nursing needs, satisfaction with day surgery) as well as intangible results (skill application, teamwork, communication and coordination, computer application, activity confidence and activity participation) were evaluated.
ResultsPatient's satisfaction of pre-hospital service raised from 52.1% to 82.4% before and after optimizing process; the rate of follow-up increased from 35.3% to 97.0%; patient's satisfaction with day surgery raised from 40.3% to 82.9%; the score of continuous nursing needs decreased from (20.90±12.91) to (17.59±11.78) ; the differences were all statistically significant (P<0.05) . The intangible results also improved, such as skill application of members in QCC.
ConclusionsThe project-achieving QCC based day surgery nursing optimization model improves the completion rate of follow-up in nurses and patient satisfaction, and lowers patients' needs for continuous nursing and increases nursing team cohesion.
Key words:
Day surgery; Quality control circle; Project-achieving; Optimization model; Continuous nursing; Satisfaction
Contributor Information
Xie Haofen
Nursing Department, Ningbo First Hospital of Zhejiang Province, Ningbo 315010, China
Chen Qiaonv
Department of Minimally Invasive Surgery, Ningbo First Hospital of Zhejiang Province, Ningbo 315010, China
Zhu Weiwei
Department of Minimally Invasive Surgery, Ningbo First Hospital of Zhejiang Province, Ningbo 315010, China
Cai Zejun
Department of Gastrointestinal Surgery, Ningbo First Hospital of Zhejiang Province, Ningbo 315010, China
Li Yiping
Department of Gastrointestinal Surgery, Ningbo First Hospital of Zhejiang Province, Ningbo 315010, China
Feng Shuai
Information Department, Ningbo First Hospital of Zhejiang Province, Ningbo 315010, China