To observe the effect of biologics intravenous infusion center on patient satisfaction.

A total of 120 patients with rheumatism diagnosed and treated with biologics at Renji Hospital South Campus and West Campus from August 2016 to November 2016 were enrolled. Patients in South Campus were offered an optimized clinical practice in the biologics intravenous infusion center as an intervention group, while patients in West Campus received an ordinary clinical practice in the department of rheumatism as the control. Patient satisfaction of appointment, treatment process,specialist physician, clinical nurse specialist, and overall sense was compared.

Patient satisfaction score of appointment in the intervention group was 4.397±0.112, and 3.451±0.080 in the control, a statistically significant difference (t=5.762, P<0.01). Patient satisfaction score of treatment process in the intervention group was 4.105±0.138, and 2.612±0.109 in the control, a statistically significant difference (t=8.202, P<0.01). Patient satisfaction score of specialist physician in the intervention group was 4.495±0.091, and 3.371±0.061 in the control, a statistically significant difference (t=9.745, P<0.01). Patient satisfaction score of clinical nurse specialist in the intervention group was 4.589±0.101, and 3.147±0.064 in the control, a statistically significant difference (t=9.739, P<0.01). Patient satisfaction score of overall sense in the intervention group was 4.238±0.121, and 3.147±0.086 in the control, a statistically significant difference (t=10.514, P<0.01).

Biologics intravenous infusion center can significantly improve patient satisfaction, helps to promote the management of patients and working efficiency, ensures the safety of biologics use, makes more efficient utilization of medical care resources.

Biologics intravenous infusion center; Appointment; Clinical practice pattern; Assessment; Patient satisfaction