Clinical Nursing·Nursing Management
The relationship between nurse manager transformational leadership and patient satisfaction in the perspectives of empowerment
Zhou Hua, Wang Xuan, Li Xiuting, Liu Qunhong, Qi Hongyu, Liu Jiali
Published 2020-01-01
Cite as Chin J Prac Nurs, 2020,36(1): 58-63. DOI: 10.3760/cma.j.issn.1672-7088.2020.01.012
Abstract
ObjectiveTo explore mechanism of how nurse managers' transformational leadership affects patient satisfaction, and to examine the mediating role of nurses' psychological empowerment.
MethodsA total of 140 nurses and 310 patients in Sun Yat-sen University Cancer Center were surveyed. The Leadership Practice Inventory-other, the Psychological Empowerment Scale and two items from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (Chinese version) were used to measure nurse-perceived nurse managers' transformational leadership behaviors, nurses' psychological empowerment and patient satisfaction. The descriptive statistics and correlation analysis were performed using the SPSS 20.0. software package, and the structure equation modeling was performed using the MPlus 7.0.
ResultsHigher frequencies of nurse managers adopting transformational leadership were associated with higher level of nurses' psychological empowerment (β=0.665, P < 0.05); higher level of nurses' psychological empowerment was associated with higher overall patient satisfaction (β=0.243, P < 0.05); nurses' psychological empowerment mediated the relationship between nurse managers' transformational leadership and patients' overall satisfaction (β=0.162, P=0.014); the effects of nurse managers' transformational leadership and nurses' psychological empowerment on patients' recommendation of hospital were not statistically significant (P>0.05).
ConclusionsNurse managers are encouraged to adopt transformational leadership, i.e., improving clinical and leadership skills, trying to be nurses' role model, solving problems at work, empowering and motivating nurses, thus to increase nurses' senses of empowerment, and to improve patient satisfaction eventually.
Key words:
Nurse manager; Transformational leadership; Psychological empowerment; Patient satisfaction; Structural equation modeling
Contributor Information
Zhou Hua
School of Nursing, Sun Yat-Sen University, Guangzhou 510080, China
Wang Xuan
School of Nursing, Sun Yat-Sen University, Guangzhou 510080, China
Li Xiuting
School of Nursing, Sun Yat-Sen University, Guangzhou 510080, China
Liu Qunhong
School of Nursing, Sun Yat-Sen University, Guangzhou 510080, China
Qi Hongyu
School of Nursing, Sun Yat-Sen University, Guangzhou 510080, China
Liu Jiali
State Key Laboratory of Oncology in South China, Collaborative Innovation Center for Cancer Medicine, Sun Yat-sen University Cancer Center, Department of Nursing, Guangzhou 510060, China