To investigate the clinical effect of Chinese medicine dispensary management mode.

Since February 2017, our hospital has commissioned a third party to decoct traditional Chinese medicine decoction for outpatients and inpatients, and adopted effective management mode. In this study, through literature review, field investigation, and questionnaire survey, the basic situation of the decoction of our hospital was analyzed, and the satisfaction of the decoction was investigated and analyzed to evaluate the application value of the decoction management mode of Chinese medicine.

Our hospital commissioned the third party to decoct 1 361 doses of traditional Chinese medicine, accounting for about 5.00% of the total amount of the monthly prescriptions. The results of the questionnaire survey showed that the patients' clinical satisfaction to the decoction management mode of Chinese medicine was 91.67% (55/60), which was significantly higher than that [68.33% (41/60)] before the implementation; the full meaning of the pharmacy staff was 100.00% (12/12), which was significantly higher than that [41.67% (5/12)] before the implementation; with statistical differences (both P<0.05).

The decoction management mode of Chinese medicine at the pharmacy of our hospital can effectively reduce the errors, ensure the quality of decocting medicine, fully protect the patients’ rights and interests, improve the pharmacy efficiency and the satisfaction of the patients and the pharmacy staff. It is worth being generalized in clinic.

Chinese medicine; Entrusting and decocting; Management; Mode; Satisfaction