Medical Management
A multi-stage dynamic prevention and control study on hospital workplace violence based on crisis management theory
Ma Yuanshuo, Fan Lihua, Wang Qian, Wang Licheng, Shi Yu, Li Zhe, Ni Xin
Published 2021-12-02
Cite as Chin J Hosp Admin, 2021, 37(12): 984-989. DOI: 10.3760/cma.j.cn111325-20210527-00480
Abstract
ObjectiveTo construct a multi-stage dynamic prevention and control model, establish a system of intervention points and prevention and control measures for the prevention and control of workplace violence in hospitals, so as to provide guidance for hospitals and medical staffs to effectively prevent and respond to such incidents.
MethodsBased on the crisis management theory, a model for the prevention and control of workplace violence in hospitals was constructed, the intervention points and prevention and control measures were screened by the Delphi method.
ResultsA multi-stage dynamic prevention and control model of workplace violence in hospitals was constructed, and a system of intervention points and prevention and control measures for workplace violence in hospitals were established according to the model. The system was divided into three stages: the pre-event stage contained 10 intervention points and 48 countermeasures, the in-event stage contained 6 intervention points and 17 countermeasures, and the post-event stage contained 3 intervention points and 12 countermeasures.
ConclusionsIt is an effective way to avoid violence and reduce the damage degree of violent incidents by selecting different countermeasures for different intervention points and carrying out multi-stage dynamic prevention and control of workplace violence in hospitals.
Key words:
Accident prevention; Hospital workplace violence; Intervention point of prevention and control; Prevention and control measures; Delphi method
Contributor Information
Ma Yuanshuo
Harbin Medical University School of Health Management, Harbin 150081, China
Fan Lihua
Harbin Medical University School of Health Management, Harbin 150081, China
Wang Qian
Department of Management Science and Engineering, Nankai University Business School, Tianjin 300071, China
Wang Licheng
Harbin Medical University School of Health Management, Harbin 150081, China
Shi Yu
Harbin Medical University School of Health Management, Harbin 150081, China
Li Zhe
Beijing Children′s Hospital, Capital Medical University, National Center for Children′s Health, Beijing 100045, China
Ni Xin
Beijing Children′s Hospital, Capital Medical University, National Center for Children′s Health, Beijing 100045, China
