To investigate the expectations of community nurses and patients with chronic diseases in Shanghai on the "Internet + nursing service" model and programs, in order to provide a theoretical reference for improving "Internet + nursing service" in Shanghai.

Using the convenient sampling method, a total of 255 nurses and 150 patients with chronic diseases from 15 community health service centers in Jing'an District of Shanghai were selected as the research objects from January to February 2021. They were investigated by "Internet + nursing service" questionnaire for nurses and "Internet + nursing service" questionnaire for patients. In this study, a total of 255 "Internet + nursing service" questionnaires for nurses were issued and 250 valid questionnaires were returned. The effective response rate was 98.0% (250/255) . A total of 150 "Internet + nursing service" questionnaires for patients were issued and 148 valid questionnaires were returned. The effective response rate was 98.7% (148/150) .

Among the 250 community nurses, 31.6% (79/250) nurses understood "Internet + nursing service" and 29.6% (74/250) of nurses were willing to participate in "Internet + nursing service". Among the 148 patients with chronic diseases, 50.0% (74/148) of the patients did not understand the "Internet + nursing service" and 48.0% (71/148) of the patients expressed their willingness to participate in the "Internet + nursing service". The service items that patients with chronic diseases requires more were blood glucose monitoring (27.0%, 40/148) , subcutaneous injection (25.0%, 37/148) and intramuscular injection (23.6%, 35/148) . The service items that community nurses were more willing to perform were blood glucose monitoring (42.0%, 105/250) , venous blood collection (41.2%, 103/250) and intramuscular injection (40.0%, 100/250) . There were statistical differences between community nurses and patients with chronic diseases in the expected professional title of nurse practitioners and expected working years of nurse practitioners (P<0.05) .

Community nurses and patients with chronic diseases need to improve their cognition of "Internet + nursing service". Relevant departments should increase the awareness of "Internet + nursing service" through the media and the Internet. When improving rules and regulations for "Internet + nursing service", they should conduct full research on both the supply and demand sides of nurses and patients and take data orientation as the goal of the policy to effectively meet the needs of patients and ensure their health.

Nurses; Community; Patients with chronic diseases; Internet + nursing services; Model; Service items