Clinical Research
Effects of different registration methods on the waiting time of patients of high-end medical outpatient department
Liu Na, Zhang Cong, Wang Lin, Sun Aimin, Qi Hongying
Published 2020-04-26
Cite as Chin J Mod Nurs, 2020, 26(12): 1669-1671. DOI: 10.3760/cma.j.cn115682-20191111-04110
Abstract
ObjectiveTo reduce the waiting time of patients reasonably by statistics and analysis of the waiting time of high-end medical outpatients and finding countermeasures.
MethodsThrough the hospital information system, the waiting time of 30 421 patients who were treated in International Department in China-Japan Friendship Hospital from January 2019 to July 2019 was collected.
ResultsThe waiting time of 30 421 outpatients was (26.05±24.30) min. Among them, the waiting time of patients with non-appointment window registration was (23.45±23.71) min while the waiting time of patients with appointments was (30.17±24.66) min, and the difference was statistically significant (t=-23.49, P<0.05) .
ConclusionsUnder the current outpatient procedure mode, a high proportion of patients with non-appointment window registration will increase the waiting time for patients with appointments. By increasing the proportion of patients with appointments through the process reform of outpatient department, strengthening of propaganda and education and other methods, accurate appointments can be achieved and the waiting time for appointment patients can be shortened.
Key words:
Satisfaction; Waiting time; Appointment registration; Window registration; Process reform
Contributor Information
Liu Na
International Department, China-Japan Friendship Hospital, Beijing 100029, China
Zhang Cong
College of Management, Beijing University of Chinese Medicine, Beijing 100029, China
Wang Lin
International Department, China-Japan Friendship Hospital, Beijing 100029, China
Sun Aimin
International Department, China-Japan Friendship Hospital, Beijing 100029, China
Qi Hongying
Department of Medical Oncology, China-Japan Friendship Hospital, Beijing 100029, China
