To develop a scientific, objective and quantifiable operating room operation cooperation quality evaluation scale based on the Service Quality Model, so as to continuously improve the quality of surgical cooperation.

The initial item pool was compiled through a literature search. The Delphi method was used to conduct 2 rounds of letter consultation among 20 experts in China, and finally the Operating Room Operation Cooperation Quality Evaluation Scale was formed. Using the convenient sampling method, a survey of 280 surgeons in a Class Ⅲ Grade A hospital in Qingdao was conducted in January 2020, and the reliability and validity of the scale were tested. A total of 280 questionnaires were issued and 263 valid questionnaires were returned. The effective recovery rate was 93.9%.

The Operating Room Operation Cooperation Quality Evaluation Scale was divided into the Expectation Scale and the Perception Scale, which included 5 first-level indicators, 16 second-level indicators and 51 third-level indicators. The cumulative variance contribution rates of the 5 common factors extracted from the Expectation Scale and the Perception Scale were 73.22% and 72.87%, respectively. The content validity index at the item level was 0.900 to 1.000, the content validity index at the scale level was 0.824, and the average content validity index at the scale level was 0.990. The test-retest reliability of the Expectation Scale and Perception Scale were respectively 0.952 and 0.949, the Cronbach's α coefficients were respectively 0.892 and 0.905, and Cronbach's α coefficients of each dimension were all greater than 0.800.

The Operating Room Operation Cooperation Quality Evaluation Scale based on the Service Quality Model is scientific, objective and quantifiable, which has good reliability and validity and can be used to evaluate the Operating Room cooperation quality.

Operating Rooms; Service quality model; Surgical cooperation; Quality evaluation; Delphi method; Reliability; Validity