A study for establishing cognitive response model for patients suffering conflicts with nurses based on grounded theory
Yulian Sun, Yujie Ma, Shuling Si, Shuling Sun, Xiaole Hu, Chunlan Liu
Published 2019-12-21
Cite as Chin J Prac Nurs, 2019, 35(36): 2848-2853. DOI: 10.3760/cma.j.issn.1672-7088.2019.36.011
Abstract
ObjectiveTo explore and construct the cognitive response model for patients suffering conflicts with nurses, and to provide guidance cues for the prevention and treatment of nurse-patient conflict.
MethodsAccording to the grounded theory approach devoloped by Strauss, a total of 9 patients were observed and interviewed in a semi-structured way, and the collected data was analysed to extract the cognitive response theme.
ResultsA cognitive response model for patients with nurse-patient conflicts was established, which included three phases, i.e., the demands of expectations, the emotional catharsis, and the introspection of right and wrong.
ConclusionThe established congnitive response model confirmes the relationships among environmental factors, patients′ cognitive processes, and patients′ reponse, and can be used to prevent and deal with the conflicts between patients and nurses.
Key words:
Nurse-patient conflict; Cognitive response; Grounded theory
Contributor Information
Yulian Sun
Department of Hepatology, Qilu Hospital of Shandong University, Jinan 250012, China
Yujie Ma
Department of Hepatology, Qilu Hospital of Shandong University, Jinan 250012, China
Shuling Si
Department of Hepatology, Qilu Hospital of Shandong University, Jinan 250012, China
Shuling Sun
Department of Hepatology, Qilu Hospital of Shandong University, Jinan 250012, China
Xiaole Hu
Operation Theater, Qilu Hospital of Shandong University, Jinan 250012, China
Chunlan Liu
Department of Nursing, Qilu Hospital of Shandong University, Jinan 250012, China
