Original Article
Construction of the "Internet + " PICC home nursing service quality evaluation index system
Liu Chunbo, Su Qingwen, Wang Simeng, Xu Qian, Zhu Fengwei, Yang Haiping, Su Wenmin, Sheng Zhiren
Published 2023-11-26
Cite as Chin J Mod Nurs, 2023, 29(33): 4507-4514. DOI: 10.3760/cma.j.cn115682-20230203-00346
Abstract
ObjectiveTo construct the "Internet +" peripherally inserted central catheter (PICC) home nursing service quality evaluation index system, so as to provide objective basis for standardizing the "Internet +" PICC home nursing service quality evaluation.
MethodsBased on the three-dimensional quality structure model of "structure-process-outcome", combined with literature research, semi-structured interviews, group discussions and Delphi method, 20 experts who were engaged in intravenous therapy nursing and had management or practical experience in "Internet + nursing services" were selected for two rounds of consultation to determine the "Internet +" PICC home nursing service quality evaluation index system. The positive coefficient of experts was expressed by the effective response rate of the questionnaire and the rate of expert opinion submission. The degree of expert authority was expressed by the expert authority coefficient. The coordination degree of expert opinions was represented by the Kendall harmony coefficient. The concentration degree of expert opinions was usually expressed in terms of the importance assigned to the indicator, the coefficient of variation, and the full score rate (%) .
ResultsThe effective response rates of the two rounds of consultation questionnaires were all 100%, with expert authority coefficients of 0.793 and 0.848 respectively. The Kendall coordination coefficients of expert opinions were 0.202-0.216 and 0.222-0.270 respectively (P<0.05). After the second round of expert consultation, the mean importance assigned to all indicators was greater than 4.0, the coefficient of variation was less than 0.2, and the full score rate was greater than 20%. The final "Internet +"PICC home nursing service quality evaluation index system included 3 first-level indicators, 12 second-level indicators and 64 third-level indicators.
ConclusionsThe "Internet + " PICC home nursing service quality evaluation index system constructed is scientific, reliable and practical, and reflects the specialty characteristics. It can effectively evaluate the "Internet + " PICC home nursing service quality and provide guidance for continuous improvement.
Key words:
Nursing; Internet + nursing service; Peripherally inserted central venous catheters; Quality evaluation; Index system
Contributor Information
Liu Chunbo
Nursing Department, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
Su Qingwen
Nursing Intravenous Therapy Group, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
Wang Simeng
Nursing Department, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
Xu Qian
Nursing Department, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
Zhu Fengwei
Nursing Intravenous Therapy Group, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
Yang Haiping
Nursing Intravenous Therapy Group, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
Su Wenmin
Nursing Intravenous Therapy Group, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
Sheng Zhiren
Nursing Department, the Affiliated Hospital of Medical School, Ningbo University, Ningbo 315000, China
